For digital companies, any length of downtime can translate into a big loss of productivity. Businesses across APAC were reminded of this when O365 went down earlier this week.
Have you ever wondered how your business would cope if your IT systems went down for a day? For businesses that rely on ‘always on’ digital systems and processes, any kind of interruption, however big or small, can have massive consequences. IT interruptions can happen for a wide variety of reasons: everything from natural disasters like wildfires or floods to cyber-attacks and simple human error can bring your entire operation to a grinding halt.
That’s why having a business continuity (BC) plan in place is essential. Companies that operate digitally need to ensure that not only their data remains intact, but also that their services and operations also continue with minimal interruption.
Unfortunately, many organisations consider BC to be optional. Something that would be ‘nice to have’, but not really necessary... until they actually need it. Yesterday, a number of businesses across APAC and Australia experienced frustration and disruption as their emails encountered unexpected queuing and delivery problems. Upon investigation, our team SD team traced the issue back to Microsoft O365 and worked closely with the Microsoft team to get our clients’ emails up and running again.
“The Microsoft Office O365 outage is the fifth this year, which should serve as a reminder for organisations that operational dependency on any one environment creates unnecessary business risks – including millions of dollars in lost productivity.
An independent cyber resilience and continuity plan is critical for businesses to stay connected and prepared during unplanned, and planned, outages.” - Garrett O'Hara, Principal Technical Consultant, Mimecast
Incidents like this demonstrate the value of having a reliable BC strategy in place. But not all continuity plans are created equal. Depending on your needs, the specifics of your BC plan can be quite different. Choosing the right continuity partner is key. You need to take into consideration your organisation’s size, footprint, operations and needs. Having responsive and localised support can be a huge advantage and can go a long way towards helping minimise the impact of any downtime.
Read more about the impacts of downtime in the Gartner Magic Quadrant 2019 Research Report